Is it easy to return items?

Yes! Once your return is submitted, you’ll receive a shipping label to download from the confirmation page.

How soon will I get my refund, and what does the refund include?

Refunds are issued three days after your return is received and processed at our warehouse and include the price paid for the items and applicable tax. The cost of the pre-paid label is deducted from the refund amount. The initial shipping cost is not included in your refund. 

Can I create an exchange for items bought on sale?

Sale items may only be returned for a refund at this time. To initiate an exchange on a sale or discounted item, please reach out to us at [email protected]

When can I expect my exchange?

As soon as your exchange is received, you can expect it in 5-7 business days.   

How long do I have to return an item?

Returns can be initiated within 45 days of purchase. Items must be in the same condition as you received them, and include all tags and packaging. 

What is a Returnly Instant Refund?

Eligible returns will automatically receive a gift card in the amount of your refund so that you can start shopping again right away. If you prefer a refund to your original payment method, simply ignore this Instant Refund and your card will be credited within 3 days of our warehouse receiving your return. 

What items are non-returnable?

-Item marked final sale. 

-Gift Cards

-Ramrollers returns can be initiated by reaching out to [email protected]

-Power Systems products need to be returned through Power Systems. Click HERE

What if I have additional questions?

Reach out to us at [email protected], and one of our agents will follow up as soon as possible!